Have a Sewer Emergency?
- Applications require a valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
- A formal rental lease/agreement if renting, otherwise warranty deed or deed of trust.
- Auto Bank Draft forms need to be submitted with a copy of a void check to confirm account and routing number.
Please print, fill out and email to: email@example.com
Utility Billing and Collections Manager
The Business Office is responsible for billing and collection of payments for water, garbage, drainage and sewer services provided by the City of Mission.
We are located inside City Hall at 1201 E. 8th Street. Lobby hours of operation are from 8 a.m. to 5 p.m. Monday-Friday.
Connecting New Utility Services
New customers requesting water, waste-water, and/or sanitation services with the City of Mission, must apply in person at the Business Office in City Hall. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email to firstname.lastname@example.org You will be contacted by a representative for payment instructions if submitting request electronically.
*Requests received after 3 p.m. may be processed until the following business day.
All faucets or water-related appliances must be turned off or services will not be turned until customer contacts the Business Office to schedule a second attempt.
Residential Service Requirements:
Valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
A formal rental lease/agreement if renting, otherwise warranty deed or deed of trust.
Completed Utility Service Application-Residential (Residential/Commercial Applications (English)
Commercial Service Requirements:
Owner/President/Manager’s driver’s license or state issued ID.
A formal rental lease/agreement if renting, otherwise closing
warranty deed or deed of trust.
Documents establishing business structure or Business Permit will be required for business entities.
Completed Utility Service Application-Commercial (Residential/Commercial Applications (English)
Water & Sewer Taps Requirements:
Requests must be done in person. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email to email@example.com You will be contacted by a representative for payment instructions if submitting request electronically.
Completed Water Tap Application (Water Tap Application)
Subdivision Name and Lot number
*For a 1″ Meter or Larger you need to contact Public Works at 956-580-8780 for pre-approval.
Disconnecting Utility Services
Requests to disconnect service must be made by the account holder or other authorized person on the account in person or by emailing the disconnection form to firstname.lastname@example.org
Requests must be done in person by account holder.
Office address and phone number:
- 1201 E. 8th St.
Mission, Texas 78572
Hours of Operation
Office Operating hours:
- Monday – Friday
8:00 A.M. – 5:00 P.M.
Drive-thru hours for payments: (only cash and checks will be accepted. Must have water bill)
- Monday – Thursday
8:00 A.M. – 5:30 P.M.
8:00 A.M. – 5:00 P.M.
New water service applications are taken:
- Monday – Friday
8:00 A.M. – 3:30 P.M.
The Utility Billing Department offers Mission residents the option to pay their water bill by the following methods:
- In person at City Hall (5% credit card fee applies)
- Drive-thru available.
- Drafting of checking account via bank draft each month.
- By Phone at 1-833-277-0389 ($1.25 Fee)
- Payment Drop-off Box
- Utility Online at http://www.municipalonlinepayments.com/missiontx ($1.25 fee)
- Foy’s Super Market
Monday – Friday (Customer must have bill and not past due)
8:00 A.M. – 8:00 P.M.
Sanitary Sewer Rates
|Fixed Rate||Variable||Sewage Quantity||Multiplication Factor|
|A1 Single Res.||8.75||1.65||Sewer Average||1.0|
|A2 Commercial||8.75||1.65||Water Consumption||1.0|
|A3 Inst. Gov.||8.75||1.65||Water Consumption||1.0|
|A4 Trailer Park||8.75||1.65||Water Consumption||0.65|
|A5 Industrial||8.75||1.65||Water Consumption||1.0|
|A1 Residential Outside||10.95||2.15||Sewer Average||1.0|
|A9 Residential Inactive||8.75||1.65||Sewer Average||1.0|
|SIZE OF METER||BASE CHARGE||BASE CHARGE|
|Inside City||Outside City|
|Up to 3/4 for 999 gals or less||$10.50||$13.13|
|1 1/2 inch||31.57||45.27|
|WATER RATE VARIABLE TABLE / MONTHLY USAGE (GALLONS)|
|From 999 to 19,999||From 20,000+|
|A1 Single Res.||2.00||2.20|
|A3 Inst. Gov.||2.00||2.20|
|A4 Trailer Park||2.00||2.20|
Ordinance No. 3149 adopted by the City Council
Residential garbage service is provided twice a week and brush pickup is once a month by our Sanitation Dept. For additional information on service days for your area, please call our office at 583-2564.
Other additional services provided by our department are temporary disconnects and an Affidavit of Un-Occupancy, which are defined as follows:
- Temporary disconnect means you will be billed $2.50 for every month you are away and a $10 service fee is charged for restoring your service.
- If a customer’s account inside city limits remains active while the premises being served thereby are unoccupied for a period of not less than three (3) consecutive months and not more than six (6) consecutive months, the person responsible for such account has the option of being charged the following fixed rate monthly charge for the account.
Minimum Water: $10.50 Garbage Fixed Rate Fee: $8.45 Drainage Assesment Fee: $2.50 Sewer Fixed Rate Fee: $3.00 $24.45 plus the regular charge for water usage over the minimum and a two dollars and fifty cents ($2.50) affidavit fee.