Make a Payment

1-833-277-0389

Forms:

Water Service Application

Solicitud de Servicios

  • Applications require a valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
  • A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.

AUTHORIZATION FOR AUTOMATIC PAYMENT

  • Auto Bank Draft forms need to be submitted with a copy of a void check to confirm account and routing number.

Please print, fill out and email to: [email protected]

Utility Billing

The Business Office is responsible for billing and collection of payments for water, garbage, drainage and sewer   services provided by the City of Mission.
We are located inside City Hall at 1201 E. 8th Street. Lobby hours of operation are from 8 a.m. to 5 p.m. Monday-Friday.

Connecting New Utility Services

New customers requesting water, waste-water, and/or sanitation services with the City of Mission , must apply in person at the Business Office in City Hall. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email  to  [email protected]  You will be contacted by a representative for payment instructions if submitting request electronically.

*Requests received after 3 p.m. may be processed until the following business day.

 All faucets or water-related appliances must be turned off or services  will not be  turned  until customer contacts the Business Office to schedule a second attempt.

 Residential Service Requirements:

Valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.

A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.

Completed Utility Service Application-Residential (Residential/Commercial Applications (English))

Commercial Service Requirements:

Owner/President/Manager’s driver’s license or state issued ID.

A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.

Documents establishing business structure or Business Permit will be required for business entities.

Completed Utility Service Application-Commercial (Residential/Commercial Applications (English))

Disconnecting Utility Services

Requests to disconnect service must be made by the account holder or other authorized person on the account in person or by calling 956-580-8660

Transferring Service

Requests must be done in person by account holder.

Water & Sewer Taps

Requests must be done in person.

Contact Information

Office address and phone number:

  • 1201 E. 8th St.
    Mission, Texas 78572
    Ph: 956-580-8660

Hours of Operation

Office Operating hours:

  • Monday – Friday
    8:00 A.M. – 5:00 P.M.

Drive-thru hours for payments: (only cash and checks will be accepted. Must have water bill)

  • Monday – Thursday
    8:00 A.M. – 5:30 P.M.
  • Fridays
    8:00 A.M. – 5:00 P.M.

New water service applications are taken:

  • Monday – Friday
    8:00 A.M. – 3:30 P.M.

The Utility Billing Department offers Mission residents the option to pay their water bill by the following methods:

  • In person at City Hall (5% credit card fee applies)
  • Drive-thru available.
  • Drafting of checking account via bank draft each month.
  • By Phone at 1-833-277-0389 ($1.25 Fee)
  • Payment Drop-off Box
  • Utility Online at http://www.municipalonlinepayments.com/missiontx ($1.25 fee)
  • Foy’s Super Market
    Monday – Friday (Customer must have bill and not past due)
    8:00 A.M. – 8:00 P.M.

 

Sanitary Sewer Rates

Fixed Rate Variable Sewage Quantity Multiplication Factor
A1 Single Res. 8.75 1.65 Sewer Average 1.0
A2 Commercial 8.75 1.65 Water Consumption 1.0
A3 Inst. Gov. 8.75 1.65 Water Consumption 1.0
A4 Trailer Park 8.75 1.65 Water Consumption 0.65
A5 Industrial 8.75 1.65 Water Consumption 1.0
A7 Affidavit 3.00 00 N/A 1.0
A1 Residential Outside 10.95 2.15 Sewer Average 1.0
A9 Residential Inactive 8.75 1.65 Sewer Average 1.0

Water Rates

SIZE OF METER BASE CHARGE BASE CHARGE
Inside City Outside City
Up to 3/4 for 999 gals or less $10.50 $13.13
1 inch 11.31 14.21
1 1/2 inch 31.57 45.27
2 inch 39.86 57.17
3 inch 56.50 81.01
4 inch 73.08 104.70
6 inch 118.24 169.49
8 inch 471.95 676.45
WATER RATE VARIABLE TABLE / MONTHLY USAGE (GALLONS)
From 999 to 19,999 From 20,000+
A1 Single Res. 2.00 2.20
A2 Commercial 2.00 2.20
A3 Inst. Gov. 2.00 2.20
A4 Trailer Park 2.00 2.20
A5 Industrial 2.00 2.20
Granjeno Meter 3.40 3.65
A7 Affidavit 2.00 2.20
A1 Outside 2.55 2.85
A9 Inactive 2.00 2.20

Ordinance No. 3149 adopted by the City Council

Residential garbage service is provided twice a week and brush pickup is once a month by our contractor, BFI. For additional information on service days for your area, please call our office at 580-8660.

Other additional services provided by our department are temporary disconnects and an Affidavit of Un-Occupancy, which are defined as follows:

  • Temporary disconnect means you will be billed $2.50 for every month you are away and a $10 service fee is charged for restoring your service.
  • If a customer’s account inside city limits remains active while the premises being served thereby are unoccupied for a period of not less than three (3) consecutive months and not more than six (6) consecutive months, the person responsible for such account has the option of being charged the following fixed rate monthly charge for the account.
    Minimum Water: $10.50
    Garbage Fixed Rate Fee: $7.00
    Drainage Assesment Fee: $2.50
    Sewer Fixed Rate Fee: $3.00
    $23.00 plus the regular charge for water usage over the minimum and a two dollars and fifty cents ($2.50) affidavit fee.