Have a Sewer Emergency?
For sewer related emergencies please call 956-580-8780. The line is available
24 hours a day for sewer emergencies.
For other water related issues, please report the problem
to the MyMission311 app or call 956-585-3111
1-833-277-0389
Ordinances:
Forms:
Paperless Billing Option Sign-Up Form
Disconnection Reconnection Form
- Applications require a valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
- A formal rental lease/agreement if renting, otherwise warranty deed or deed of trust.
AUTHORIZATION FOR AUTOMATIC PAYMENT
- Auto Bank Draft forms need to be submitted with a copy of a void check to confirm account and routing number.
Please print, fill out and email to: utilitydept@missiontexas.us
Utility Billing and Collections Manager
Joe Enriquez
(956) 580-8660
jenriquez@missiontexas.us
Utility Billing
The Business Office is responsible for billing and collection of payments for water, garbage, drainage and sewer services provided by the City of Mission.
We are located inside City Hall at 1201 E. 8th Street. Lobby hours of operation are from 8 a.m. to 5 p.m. Monday-Friday.
Connecting New Utility Services
New customers requesting water, waste-water, and/or sanitation services with the City of Mission, must apply in person at the Business Office in City Hall. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email to utilitydept@missiontexas.us You will be contacted by a representative for payment instructions if submitting request electronically.
*Requests received after 3 p.m. may be processed until the following business day.
All faucets or water-related appliances must be turned off or services will not be turned until customer contacts the Business Office to schedule a second attempt.
Residential Service Requirements:
Valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
A formal rental lease/agreement if renting, otherwise warranty deed or deed of trust.
Completed Utility Service Application-Residential (Residential/Commercial Applications (English)
Commercial Service Requirements:
Owner/President/Manager’s driver’s license or state issued ID.
A formal rental lease/agreement if renting, otherwise closing
warranty deed or deed of trust.
Documents establishing business structure or Business Permit will be required for business entities.
Completed Utility Service Application-Commercial (Residential/Commercial Applications (English)
Water & Sewer Taps Requirements:
Requests must be done in person. If you are unable to apply in person, you may send someone with an informal letter of authorization signed by you with the items listed below or you may fax all items to 956-580-8659. Attn: Utility Billing Department or submit via email to utilitydept@missiontexas.us You will be contacted by a representative for payment instructions if submitting request electronically.
Information Required:
Completed Water Tap Application (Water_Tap_Application)
DL/ID
Subdivision Name and Lot number
Building Permit
*For a 1″ Meter or Larger you need to contact Public Works at 956-580-8780 for pre-approval.
Disconnecting Utility Services
Requests to disconnect service must be made by the account holder or other authorized person on the account in person or by emailing the disconnection form to utilitydept@missiontexas.us
Transferring Service
Requests must be done in person by account holder.
Contact Information
Office address and phone number:
- 1201 E. 8th St.
Mission, Texas 78572
Ph: 956-580-8660
Hours of Operation
Office Operating hours:
- Monday – Friday
8:00 A.M. – 5:00 P.M.
Drive-thru hours for payments: (only cash and checks will be accepted. Must have water bill)
- Monday – Thursday
8:00 A.M. – 5:30 P.M. - Fridays
8:00 A.M. – 5:00 P.M.
New water service applications are taken:
- Monday – Friday
8:00 A.M. – 3:30 P.M.
The Utility Billing Department offers Mission residents the option to pay their water bill by the following methods:
- In person at City Hall (5% credit card fee applies)
- Drive-thru available.
- Drafting of checking account via bank draft each month.
- By Phone at 1-833-277-0389 ($1.25 Fee)
- Payment Drop-off Box
- Utility Online at http://www.municipalonlinepayments.com/missiontx ($1.25 fee)
- Walmart
- HEB
Sanitary Sewer Rates
|
||||
| Fixed Rate | Variable | Sewage Quantity | Multiplication Factor | |
| A1 Single Res. | 9.00 | 1.45 | Sewer (Based on water consumption) |
1.0 |
| A2 Commercial | 11.50 | 2.50 | Water Consumption | 1.0 |
| A3 Inst. Gov. | 9.00 | 1.45 | Water Consumption | 1.0 |
| A4 Trailer Park | 9.00 | 1.45 | Water Consumption | 1.0 |
| A5 Industrial | 11.50 | 3.18 | Water Consumption | 1.0 |
| A8 Residential Outside | 26.00 | N/A | Sewer Average | 1.0 |
| A9 Residential Inactive | 9.00 | 1.45 | Sewer Average | 1.0 |
Water Rates
|
||
| SIZE OF METER | BASE CHARGE | BASE CHARGE |
| Residential Institutions, Government, Trailer Parks | Inside City | Outside City |
| Up to 3/4 for 999 gals or less (Including, but not limited) | $11.50 | $14.44 |
| 1 inch | 12.44 | 15.63 |
| 1 1/2 inch | 34.73 | 49.80 |
| 2 inch | 43.85 | 62.89 |
| 3 inch | 62.15 | 89.11 |
| 4 inch | 80.39 | 115.17 |
| 6 inch | 130.06 | 186.44 |
| 8 inch | 519.15 | 744.10 |
Commercial, Industrial |
|
| INSIDE | OUTSIDE |
| $12.50 | $15.62 |
WATER RATE VARIABLE TABLE / MONTHLY USAGE (GALLONS) |
||
| From 999 to 19,999 | From 20,000+ | |
| A1 Single Res. | 2.25 | 2.50 |
| A2 Commercial | 2.50 | 2.75 |
| A3 Inst. Gov. | 2.25 | 2.50 |
| A4 Trailer Park | 2.25 | 2.50 |
| A5 Industrial | 2.50 | 2.75 |
| A8 Outside | 2.87 | 3.26 |
| A9 Inactive | 2.25 | 2.50 |
Ordinance No. 3149 adopted by the City Council
Residential garbage service is provided twice a week and brush pick up is once a month by our Sanitation Dept. For additional information on service days for your area, please call our office at 583-2564.
An additional service provided by our department is temporary disconnection which is defined as follows:
- Temporary disconnection means you will be billed $3.00 for every month you are away and a $20 service fee is charged for restoring your service.
- A $25.00 reconnection fee will be charged to accounts that have been disconnected due to nonpayment.
- 5% Late fee will be charged if current bill is not paid by the due date. (20 days from date of mailing)