HOW MUCH IS MY BILL? 

  • Call (956) 580-8660.

CAN YOU SEND ME MY BILLS VIA EMAIL? 

  • Not at this time.

CAN I PAY BY PHONE?  

  • You can pay by phone by calling the automated system at (833) 277-0389. You must have your account number and address available. There is a $1.25 fee.

WHY CAN’T I MAKE A PARTIAL PAYMENT ONLINE OR BY PHONE? 

  • The automated system does not have the option to take partial payments.

WHAT IS THE RECONNECT FEE?

  • There is a $20.00 reconnect fee.

HOW LONG WILL IT TAKE FOR MY WATER TO BE RECONNECTED?

  • Water will be reconnected the same day you were disconnected as long as the payment and reconnection fee have been paid. (Water will not be turned on if faucets have been left on).

WHAT IF IT IS AFTER HOURS AND I HAVE NO WATER? 

  • You can call (956) 580-8660. Calls will be directed to an answering service at which time they will contact the person on call.  

WHAT ARE YOUR BUSINESS HOURS? 

  • Lobby hours are Monday through Friday from 8AM to 5PM. The drive thru is open Monday thru Thursday from 8AM to 5:30PM, and Friday from 8AM to 5PM.

WHAT IF I CAN’T MAKE IT DURING YOUR BUSINESS HOURS TO MAKE A PAYMENT? 

  • There is a night drop box NW of the drive thru. Only checks and money orders will be accepted – NO CASH. We also offer pay by phone and online. Visit our city website for more information.

CAN I PAY WITH A DEBIT/CREDIT CARD IN THE DRIVE THRU? 

  • No, only cash and checks are accepted. 

 DO YOU HAVE A MOBILE APP? 

  • Not at this time.

WHERE ELSE CAN I MAKE A PAYMENT? 

  • You can pay online, by phone, or at Foy’s supermarket (You must be current with your bill).

 WHY HAS MY WATER NOT BEEN RECONNECTED IF I ALREADY MADE THE FULL PAYMENT ONLINE/BY PHONE? 

  • You must call our office at (956) 580-8660 to verify payment has been made (PLEASE MAKE SURE YOU INCLUDE A $20.00 RECONNECTION FEE). Once verified, a reconnect order will be sent out.  

MAY I OPEN AN ACCOUNT OVER THE PHONE? 

  • Unfortunately, not at this time.

WHEN IS MY TRASH PICKED UP? 

  • Please contact our Sanitation Dept. at (956) 583-2564.

THEY FORGOT TO PICK UP MY TRASH. CAN SOMEONE COME BACK TO PICK IT UP? 

  • Please contact our Sanitation Dept. at (956) 583-2564.

DOES THE CITY OFFER A SEPARATE CAN FOR RECYCLING?

  • Not at this time.