Dear Resident of Mission,
Beginning this summer, the City of Mission will start a water meter replacement project to install residential and commercial water meters with an automatic (smart) meter reading system. Water meters are used to measure the amount of water delivered to our customers. Replacing old water meters with new smart meters will ensure the City can accurately track water usage while reducing maintenance work.
The project will also include an online Customer Portal to help customers gain deeper insight into how and when they use water. More information for accessing the portal will be shared post-installation.
Your patience during this important project is appreciated. If you have questions or concerns, please feel free to contact City of Mission Utility Department at firstname.lastname@example.org.
Smart Water Meter Benefits:
Create Monthly Water Budget
Address High Consumption
to Modify Usage
Proactively Conserve Water
Customer Service Alerts
Frequently Asked Questions
Q: How much will the new meter cost me?
A: There is no charge for the new meter.
Q: Will my water bill increase?
A: As meters age, they tend to run slower and may not measure the water going through them. Depending on the age and accuracy of your existing meter or undetected leaks, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.
Q: Will my water service be interrupted during installation?
A: Yes, there will be a temporary service interruption while the meter is replaced, but typically less than 30 minutes. A project representative will notify each resident prior to the installation of the new meter.
Q: Do I need to be home for the meter replacement work?
A: No, you do not need to be home.
Q: Who will install the new meters?
A: Contractors on behalf of the City of Mission, Performance Services, and Sensus, will replace the meters. Work crews will wear identification badges and carry a letter from the City of Mission explaining why they are in the neighborhood.
For more information call the Utility Department at (956) 580-8660
Meter installation will be completed by zone and is expected to be finished by July 2022. This schedule is subject to change.
Zone Installation Dates
- Sept. 2021 – Dec. 2021
- Jan. 2022 – Apr. 2022
- May 2022 – Sept. 2022