The Communications Bureau serves as the information center of the Mission Police Department. Many times, citizens’ first contact with a member of the Mission Police Department is made when they call our communications center. Dispatchers are trained to handle all types of calls from non-emergencies to life threatening situations. Upon receiving a call dispatchers must decide the appropriate agency or service that needs to be called upon.
Our dispatchers are responsible to answering several telephone lines, 911 Emergency lines, monitoring up to 8 police radio channels all while dispatching officers to calls for service.
We have a staff of 15 Communications Officers who man the Communications Center 24 hours a day.
To assure proper response to your needs please keep the following information in mind when calling 9-1-1:
- Be prepared to explain the nature of the emergency and the location or address where the emergency is taking place, provide cross-streets if known.
- Provide the dispatcher your name, address and phone number.
- Tell the dispatcher how many people are injured (if applicable) and the severity of their injuries.
- Providing as much information as possible will help us to more quickly determine the most appropriate response to an emergency situation.