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City of Mission launches MyMission311 app

The City of Mission has launched MyMission311, its new interactive civic engagement app developed by GOGov apps. The cellphone app enables residents to report municipal issues to the City of Mission and is available for download in the App Store and Google Play online stores.

“We wanted to develop another avenue for civic engagement using a technology most residents already possess—a smartphone,” Mayor Dr. Armando O’Caña said. “The introduction of this new interactive city app, will make it easier for our citizens to report issues that are affecting them like illegal dumping and it also helps us to engage more with our residents.”

The MyMission311 app allows Mission residents to upload photos of municipal problems such as a downed street sign, a pothole or graffiti and geotag it using Google Maps. The reported issue gets highlighted until City employees use the GOGov citizen engagement software to acknowledge and resolve the problem.

“We wanted citizens to have the ability to upload photos directly from the camera gallery on their smartphone, and shorten the time that it takes for us to address concerns or complaints,” City Manager Randy Perez said. “Now it only takes seconds to generate a case reference number for the reported issue, we improve communication and the department is notified immediately that an issue has been submitted.”

For more information on the newly-launched MyMission311 app, or how to download the new app, please call 956-451-0303.